Nova K9 Academy
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Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Address (for training services)
  • Information about your dog (age, breed, behavior concerns)

This information is typically collected when you:

  • Fill out a contact form
  • Request training services
  • Communicate with us directly

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and schedule training sessions
  • Provide personalized training services
  • Communicate updates, reminders, or follow-ups
  • Improve our services and client experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Communication

By providing your contact information, you agree that Nova K9 Academy may contact you via:

  • Text message
  • Phone call
  • Email

These communications will be related to your inquiry, training sessions, or services.

Data Protection

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

  • Access the personal information we have about you
  • Correct or update your information
  • Request deletion of your information

To do so, please contact us directly.

Changes to This Policy

Nova K9 Academy may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Terms & Conditions

Services

Nova K9 Academy provides private, in-home dog training services. All services are tailored to each individual dog and owner based on their specific needs and goals.

Appointments & Scheduling

  • Training sessions are scheduled in advance and are subject to availability.
  • Clients are responsible for arriving on time and being prepared for each session.
  • Nova K9 Academy reserves the right to reschedule sessions due to unforeseen circumstances.

Payments

  • All training packages must be paid in full prior to the first session unless otherwise agreed upon.
  • Single sessions must be paid at the time of booking or at the start of the session.
  • Payments may be accepted via approved methods (cash, digital payment platforms, etc.).

Cancellations & No-Shows

  • A minimum of 24 hours' notice is required to cancel or reschedule a session.
  • Cancellations made with less than 24 hours' notice may result in the loss of that session.
  • No-shows are considered a completed session and are non-refundable.

Refund Policy

  • Training services are non-refundable once sessions have begun.
  • Exceptions may be made at the sole discretion of Nova K9 Academy.

Client Responsibilities

By participating in training, clients agree to:

  • Follow all training instructions and homework provided
  • Use humane and appropriate handling methods
  • Disclose any known behavioral or medical issues
  • Maintain control of their dog during sessions unless instructed otherwise

Training success depends heavily on owner consistency and participation.

Assumption of Risk

Dog training involves working with animals that may behave unpredictably. By participating in training services, clients acknowledge and accept all risks associated with handling and interacting with their dog.

Limitation of Liability

Nova K9 Academy is not liable for any injuries, damages, or losses that may occur during or after training sessions, except in cases of gross negligence.

No Guarantee of Results

While Nova K9 Academy strives to achieve the best possible outcomes, results are not guaranteed. Success depends on multiple factors including the dog's temperament, history, environment, and owner consistency.

Website Use

All content on this website is for informational purposes only. Nova K9 Academy reserves the right to update or modify content at any time without notice.

Changes to Terms

Nova K9 Academy reserves the right to update these Terms & Conditions at any time. Continued use of services or the website constitutes acceptance of any changes.

Refund Policy

At Nova K9 Academy, we are committed to providing high-quality, personalized dog training services. Due to the time, preparation, and individualized nature of our programs, the following refund policy applies.

Training Packages

  • All training packages are non-refundable once the first session has been completed.
  • Packages are reserved specifically for each client and dog, and time slots are held in advance.

Before Training Begins

  • If a client cancels before the first scheduled session, a refund may be issued.
  • Any refund prior to the first session may be subject to a processing or booking fee.

Unused Sessions

  • Unused sessions from a package are non-refundable.
  • In certain cases, sessions may be rescheduled within a reasonable timeframe.

Single Sessions

  • Single training sessions are non-refundable once completed.
  • If canceled with proper notice (24+ hours), the session may be rescheduled.

Cancellations & No-Shows

  • Cancellations made with less than 24 hours' notice may result in forfeiture of that session.
  • No-shows are considered completed sessions and are non-refundable.

Exceptional Circumstances

Nova K9 Academy understands that unexpected situations may arise. Refunds or credits may be considered on a case-by-case basis at our discretion.

Results Disclaimer

Dog training results depend on consistency, environment, and owner participation. Because of this, results are not guaranteed, and refunds will not be issued based on training outcomes.

Accessibility Statement

This statement was last updated on April 1, 2026.

Nova K9 Academy is committed to ensuring that our website is accessible to all individuals, including those with disabilities. We strive to provide an inclusive and user-friendly experience for everyone.

Our Commitment

We aim to make our website as accessible as possible by:

  • Using clear, readable fonts and simple layouts
  • Maintaining consistent navigation throughout the site
  • Providing text that is easy to understand
  • Designing pages that are compatible with most modern devices and browsers

Ongoing Efforts

We are continuously working to improve the accessibility of our website and ensure it aligns with best practices and standards.

Need Assistance?

If you experience any difficulty accessing content on our website or need assistance with any part of our services, we are happy to help. Please contact us using the details below, and we will do our best to respond promptly and provide the information or assistance you need.

Feedback

We welcome your feedback on the accessibility of our website. If you have suggestions on how we can improve, please reach out to us.